Microsoft Teams: The new Skype for Business?

October 24th, 2017 VoIP

At the Ignite conference in September, Microsoft announced that the Teams app will eventually replace Skype for Business as the primary communication tool for Office 365. This is a huge development, and there are undoubtedly many questions that need answers. To find out more about what’s going to happen to Skype for Business and Microsoft […]

Premise-based or Cloud-hosted VoIP?

October 6th, 2017 VoIP

Business communication has come a long way since traditional landline calling. Today, it’s all about internet-based phone systems, aka, VoIP. But before investing in VoIP phones, you need to determine how you plan to deploy them — in the cloud or on-premises. Let’s dig into the differences between the two options. Installation and maintenance On-premises […]

What are the advantages of VoIP?

September 5th, 2017 VoIP

You’ve probably heard of VoIP phone systems by now. But do you know what they are and why they’re so popular among small- to medium-sized businesses? If you’re reluctant to ditch your traditional phone system, these VoIP benefits might convince you otherwise. What is VoIP? VoIP, or Voice over Internet Protocol, is a technology that […]

Scammers are creating new scams just for VoIP

August 21st, 2017 VoIP

Your business may be well-armed against email-based phishing scams, but you shouldn’t neglect your VoIP (Voice over Internet Protocol) systems. Through ‘vishing scams,’ hackers can disguise themselves as a bank representative and convince your employees to provide confidential financial details via a seemingly harmless VoIP call. Your business will be well-served by guarding itself from […]

Enhance VoIP calls with a dedicated circuit

August 3rd, 2017 VoIP

VoIP (Voice over Internet Protocol) service providers are fully aware of the causes of static, dropped calls, and other problems that occasionally diminish call quality, and may offer higher speed plans as a solution. The same problems may persist and you may end up switching to other providers, but it’s not likely to eliminate the […]

Hangouts or Skype: Which VoIP is the best?

July 19th, 2017 VoIP

There are plenty of VoIP solutions available in the market today, but the two clear standouts are Microsoft’s Skype for Business and Google’s Hangouts Meet. Each product offers stellar voice and video conferencing features, and rich integrations with other apps. So which solution is best for your business? To answer this question, you first need […]

3 ways 5G data will change VoIP

June 30th, 2017 VoIP

Our craving for data seems to increase every year, fueling the constant advancements in wireless technology. The latest is 5G, an abbreviation for the fifth-generation wireless systems, and it is set to transform VoIP for the better. Here are three ways it will do that. Improved video conferencing The major factor holding web and video […]

Tips to enhance your on-hold messages

June 13th, 2017 VoIP

Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer’s dissatisfaction. […]

Amazon’s Alexa devices as extension phones

May 30th, 2017 VoIP

Amazon is setting its sights on the VoIP market again and will use its Alexa technology to launch a new phone system. Based on a new patent, users of Amazon’s artificial intelligence (AI) devices might soon be able to enjoy a smart speaker and phone in one. This won’t be the eCommerce giant’s first attempt […]

Qualities of an ideal VoIP distributor

May 16th, 2017 VoIP

With a quick Google search, numerous VoIP distributors instantly appear. The problem is knowing whether they will meet your business’s needs. To attract consumers, these professionals throw around superlatives such as ‘the best’ or ‘world-class’ — but that doesn’t always mean they are. Before committing to a distributor, here are some things you should take […]