New VoIP feature released by Skype

January 29th, 2018 VoIP
New VoIP feature released by Skype

With more targeted attacks on social networking services than ever, private conversations with your business partners can become public information. To prevent this, Skype has released a new feature that ensures complete privacy by encrypting all types of communication. Here are some of the features. Benefits of using Private Conversations Named ‘Private Conversations’ by Microsoft, […]

AI-powered VoIP: what businesses can expect

January 12th, 2018 VoIP
AI-powered VoIP: what businesses can expect

Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that’s certainly possible in the future, AI today is simply an intuitive set of technology that automates business processes. It’s been around for decades, and now it’s poised to make significant improvements to VoIP technology. Contact Center Operations […]

How many types of VoIP services are there?

December 27th, 2017 VoIP
How many types of VoIP services are there?

Gone are the days when you have to spend a large amount of money each month on the telephone bill. Voice over Internet Protocol (VoIP) technology has made it cheaper — and in most cases, free — to place and receive calls. Whether you’re a business owner or an individual user, there is a VoIP […]

VoIP’s evolution in 2018

December 12th, 2017 VoIP
VoIP’s evolution in 2018

According to several experts, Voice over IP (VoIP) phone systems are one of the top investments businesses make, and for good reason. The ability to call anyone from anywhere with an internet connection gives employees lots of flexibility. And with 2018 just around the corner, there will be new VoIP developments to look forward to. […]

VoIP vocab: Open source and Proprietary

November 24th, 2017 VoIP
VoIP vocab: Open source and Proprietary

Switching to internet-based phones gives you the chance to enjoy innovative new call features and significant cost reductions. There are a lot of options when choosing which voice over IP (VoIP) platform you use, but first you need to pick whether you’ll use an open-source or proprietary system. What are “proprietary” systems? When most companies […]

What exactly is unified communications?

November 8th, 2017 VoIP
What exactly is unified communications?

There was a time when “voice” was the sole business communication solution. Then, we were introduced to emails, texts, and chats, all of which are extremely useful and are here to stay. But wouldn’t it be nice if there was a communication solution that integrated everything — voice, messaging, video — into one platform? That’s […]

Microsoft Teams: The new Skype for Business?

October 24th, 2017 VoIP
Microsoft Teams: The new Skype for Business?

At the Ignite conference in September, Microsoft announced that the Teams app will eventually replace Skype for Business as the primary communication tool for Office 365. This is a huge development, and there are undoubtedly many questions that need answers. To find out more about what’s going to happen to Skype for Business and Microsoft […]

Premise-based or Cloud-hosted VoIP?

October 6th, 2017 VoIP
Premise-based or Cloud-hosted VoIP?

Business communication has come a long way since traditional landline calling. Today, it’s all about internet-based phone systems, aka, VoIP. But before investing in VoIP phones, you need to determine how you plan to deploy them — in the cloud or on-premises. Let’s dig into the differences between the two options. Installation and maintenance On-premises […]

What are the advantages of VoIP?

September 5th, 2017 VoIP
What are the advantages of VoIP?

You’ve probably heard of VoIP phone systems by now. But do you know what they are and why they’re so popular among small- to medium-sized businesses? If you’re reluctant to ditch your traditional phone system, these VoIP benefits might convince you otherwise. What is VoIP? VoIP, or Voice over Internet Protocol, is a technology that […]

Scammers are creating new scams just for VoIP

August 21st, 2017 VoIP
Scammers are creating new scams just for VoIP

Your business may be well-armed against email-based phishing scams, but you shouldn’t neglect your VoIP (Voice over Internet Protocol) systems. Through ‘vishing scams,’ hackers can disguise themselves as a bank representative and convince your employees to provide confidential financial details via a seemingly harmless VoIP call. Your business will be well-served by guarding itself from […]