Guest Technical Support

Improve guest satisfaction and retention with dependable tech support

At PCPlus we understand that when it comes to the demanding hospitality industry, providing superior customer service is essential to your success - and that includes your Internet connection. That's why we provide reliable High Speed Internet Access solutions and unmatched support to you and your visitors; ensuring your network and your business are always running optimally.

With Guest Technical Support services from PCPlus, you can rely on our staff of professionals to provide personalized, expert IT advice and support for your customers and guests. That means you can end worries over guest complaints related to Internet connectivity issues, freeing up your time and resources to focus on delivering the very best customer experience.

Say goodbye to unnecessary wait times and the runaround for technical support, and optimize your guest experience with Technical Support from PCPlus.

Guest Technical Support from PCPlus is:

  • American - all of our friendly support professionals are US based
  • Expert - our many certifications mean professional service
  • Flexible - we offer support for hospitality organizations small and large
  • Customized - our experts have full insight into your unique business, allowing them to provide specific instructions and advice

Choose the support plan that fits your needs:

Within customer areas and guest rooms, you and your guests will enjoy 24x7x365 live helpdesk support for your High Speed Internet Connection. Our expert engineers will be standing by to answer any questions you may have about email, connectivity, firewalls, laptop configuration and more!
Enjoy everything under our Tier I support offering, along with a Level II engineer who can assist you in diagnosing system problems which may need replacement parts or repairs. Plus, you’ll get 24x7x365 remote monitoring services at no extra charge, ensuring your network is always up and running smoothly.
Our highest level of HSIA support! Enjoy everything under our Tier I and Tier II support offerings, plus same day/next day onsite support for repairs, replacements or reconfiguration issues.

Give your guests the support they need with the customer service they deserve.

Contact us today!