Guest Technical Support
Improve guest satisfaction and retention with dependable tech support
Hospitality-focused support that keeps guests connected
At PCPlus, we understand that exceptional customer service is crucial for success in the demanding hospitality industry. A reliable internet connection is a vital part of that service. That’s why we provide reliable high-speed internet access solutions and unmatched support to you and your visitors, keeping your network and business running optimally.
With our guest technical support services, you can rely on our staff of professionals to provide personalized, expert IT advice and support for your customers. You can finally stop worrying about guests complaining about slow speeds, dropped connections, and other internet connectivity issues — and you can focus on providing them with the very best experience.
What you can expect from our guest technical support
Our guest technical support is:
American
All of our friendly support professionals are US-based.
Expert
Our many certifications translate to professional service.
Flexible
We offer support for hospitality organizations of all sizes.
Customized
We take the time to understand your unique business requirements so we can give tailored guidance and advice.
Choose the support plan that fits your needs
We offer flexible support plans designed to match your property’s size, needs, and level of support.
Unlimited Tier I Support
Within customer areas and guest rooms, you and your guests will enjoy 24x7x365 live helpdesk support for your High Speed Internet Connection. Our expert engineers will be standing by to answer any questions you may have about email, connectivity, firewalls, laptop configuration and more!
Unlimited Tier II Support
Enjoy everything under our Tier I support offering, along with a Level II engineer who can assist you in diagnosing system problems which may need replacement parts or repairs. Plus, you’ll get 24x7x365 remote monitoring services at no extra charge, ensuring your network is always up and running smoothly.
Tier III Support
Our highest level of HSIA support! Enjoy everything under our Tier I and Tier II support offerings, plus same day/next day onsite support for repairs, replacements or reconfiguration issues.
Explore essential IT solutions for hospitality and property management
We provide the technology tools and support you need to manage properties efficiently and seamlessly.
System Monitoring & 24/7 Support
Our proactive monitoring and help desk services ensure your PMS, POS, and other critical systems stay up and running at all hours.
High-Speed, Property-Wide Wi-Fi & Networking
Our proactive monitoring and help desk services ensure your PMS, POS, and other critical systems stay up and running at all hours.
Give your guests the customer service they deserve
Say goodbye to unnecessary wait times and the runaround for technical support, and optimize your guest experience with technical support from PCPlus Networks.
