Is AI-powered VoIP the next step?

December 21st, 2018 VoIP
Is AI-powered VoIP the next step?

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact center operations Highly […]

Benefits VoIP will receive through 5G

December 4th, 2018 VoIP
Benefits VoIP will receive through 5G

Mobile connectivity is a top priority for personal and business users alike. 5G, or fifth-generation wireless systems, will change not only people’s daily routines but also the way small- and medium-sized businesses (SMBs) operate. Here are three main ways that 5G will change VoIP for SMBs. Improved Video Conferencing The major factor holding web and […]

What you should look for in a VoIP distributor

November 16th, 2018 VoIP
What you should look for in a VoIP distributor

Because it is cost-effective, Voice over Internet Protocol (VoIP) is a popular choice today among small- and medium-sized businesses (SMBs) looking to upgrade their phone systems. But before you contact just any VoIP distributor, make sure you are dealing with a respectable and trustworthy one. Here is a checklist of the must-have qualities of a […]

How SMBs can prevent VoIP eavesdropping

October 31st, 2018 VoIP
How SMBs can prevent VoIP eavesdropping

In the digital world, eavesdropping is a form of cyberattack where voice over internet protocol (VoIP) phone calls are intercepted and recorded, usually to glean personal or business information. Since it does not affect call quality, it’s hard to tell if you’ve been a victim of eavesdropping. Ensure that you never become one by implementing […]

VoIP security tips for SMBs

October 17th, 2018 VoIP
VoIP security tips for SMBs

Now that digital collaboration is an integral part of any business, VoIP has become indispensable. Unfortunately, as it becomes more widespread, so do the threats against it. These attacks may not be as serious as ransomware or phishing, but they’re just as dangerous to SMBs. Here are five ways to protect your VoIP network against […]

The facts about unified communications

September 28th, 2018 VoIP
The facts about unified communications

Many business owners are in the dark about unified communications (UC) and don’t know how it will help their bottom lines. To end your doubts and breathe new life into your business, read this. Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according […]

4 ways to avoid angry phone calls from clients

September 13th, 2018 VoIP
4 ways to avoid angry phone calls from clients

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were. Hire professionals to record your on-hold […]

Maximize your VoIP with these features

August 28th, 2018 VoIP
Maximize your VoIP with these features

Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features. Busy lamp field The busy light notifies you […]

How to prepare for a VoIP transition

August 10th, 2018 VoIP
How to prepare for a VoIP transition

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations. Network stability Implementing a VoIP phone system presents unique challenges, such as […]

4 apps that offer the ideal VoIP experience

July 26th, 2018 VoIP
4 apps that offer the ideal VoIP experience

If you wish to bring down your wireless bill, download and use a VoIP app for making calls instead. Most apps are easy to use, and are low-cost or free depending on how you make your calls. Here are four of the best VoIP apps in the market today. WhatsApp The increasingly popular WhatsApp provides […]