VoIP should have a place in your business

December 25th, 2019 VoIP

Voice over Internet Protocol (VoIP) has come a long way since the mid-90s when the technology first enabled phone calls over the internet. Thoughtful developments in telephony hardware and software have driven its growth, and enhanced internet functionality has been a key component, too. So as the internet continues to progress, will VoIP keep pace? […]

Denial-of-service attacks on VoIP systems

December 4th, 2019 VoIP

When most of us think of cyberthreats, we think of viruses, Trojans, and ransomware. Unfortunately, those aren’t the only ones to look out for. One of the biggest threats to Voice over Internet Protocol (VoIP) systems are denial-of-service (DoS) attacks, so if you have a VoIP system, you better read on. Denial-of-service attacks The end […]

How to stop VoIP theft of service

November 18th, 2019 VoIP

As the use of Voice over Internet Protocol (VoIP) phones becomes more widespread, so do the security threats that target VoIP, such as theft of service. This threat is the most common type being used by cybercriminals today. Let’s examine how it affects your VoIP network and the preventive measures to counter it. What is […]

The importance of QoS in VoIP

October 30th, 2019 VoIP

Voice over Internet Protocol (VoIP) has become many small- to medium-sized businesses’ top communication system of choice. While there are many vendors that offer different VoIP packages with their respective features, you should look into their Quality of Service (QoS) to know which one could meet your company’s needs. Here’s a quick overview of what […]

Get VoIP-ready for the holidays

October 15th, 2019 VoIP

Small business owners understand the nuisance that comes with the holiday season. Fortunately, Voice over Internet Protocol (VoIP) systems offer numerous cloud-enabled features that ought to help you handle large volumes of calls and cover periods when you are closed throughout the shopping season. However, if you don’t optimize their utility, you may run into […]

Expand your VoIP mobile capabilities

September 27th, 2019 VoIP

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors which will make your VoIP more mobile, while ensuring both your customers and employees remain satisfied and can communicate hassle-free. To cater to your out-of-office […]

Engaging on-hold messages via VoIP

September 10th, 2019 VoIP

When transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions, people often overlook the way calls are put on hold. However, doing so means losing opportunities since how customers are put on hold influences whether they wait patiently on the line or hang up. When an operator asks a client for permission […]

Here’s how your business communications system works

August 26th, 2019 VoIP

Many businesses still rely heavily on landline telephones, which remain one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and more reliable option: internet phones. Is this the option for your business? Read on to find out. Different phone […]

Steps to cloud-based unified communications

August 8th, 2019 VoIP

Moving your business’s resources to the cloud is quickly becoming the mainstream formula for success. But this comes with certain risks and requires careful planning. Your organization’s unified communications system (UC) is no exception and can be more challenging than moving other functions. To better ensure a trouble-free experience, take note of these steps. Opt […]

Optimize your phones by sidestepping these VoIP issues

July 22nd, 2019 VoIP

When a technology that promises to cut the expense of your old technology in half is released on the market, it certainly can raise some eyebrows. We all know, when a deal sounds too good to be true, it usually is. So when it comes to Voice over Internet Protocol (VoIP) and its claims of […]