How to minimize VoIP downtime

February 6th, 2019 VoIP

Businesses that focus heavily on sales and customer service need a reliable, efficient, and effective telecommunications system. If their services break down even for just a day, the losses will be significant, which is why a well-crafted disaster recovery plan should include protecting the company’s Voice over Internet Protocol (VoIP) telephony system. Invest in VoIP […]

Protect your VoIP system from phishers

January 22nd, 2019 VoIP

VoIP (Voice over Internet Protocol) makes business communications simple and inexpensive. However, scammers are still finding ways to exploit VoIP, such as through “vishing scams, a new type of phishing wherein fraudsters make phone calls, pose as a business or financial partner, and request private details. The best way to prevent yourself from being scammed […]

Hangouts Meet vs. Skype for Business

January 4th, 2019 VoIP

Microsoft and Google have been competing on almost every front. Both have made huge strides in machine learning, cloud computing, and productivity software. In terms of VoIP solutions, the tech powerhouses are also neck and neck with Microsoft’s Skype for Business and Google’s Hangouts Meet. These VoIP tools have several calling and video conferencing features […]

Is AI-powered VoIP the next step?

December 21st, 2018 VoIP

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact center operations Highly […]

Benefits VoIP will receive through 5G

December 4th, 2018 VoIP

Mobile connectivity is a top priority for personal and business users alike. 5G, or fifth-generation wireless systems, will change not only people’s daily routines but also the way small- and medium-sized businesses (SMBs) operate. Here are three main ways that 5G will change VoIP for SMBs. Improved Video Conferencing The major factor holding web and […]

What you should look for in a VoIP distributor

November 16th, 2018 VoIP

Because it is cost-effective, Voice over Internet Protocol (VoIP) is a popular choice today among small- and medium-sized businesses (SMBs) looking to upgrade their phone systems. But before you contact just any VoIP distributor, make sure you are dealing with a respectable and trustworthy one. Here is a checklist of the must-have qualities of a […]

How SMBs can prevent VoIP eavesdropping

October 31st, 2018 VoIP

In the digital world, eavesdropping is a form of cyberattack where voice over internet protocol (VoIP) phone calls are intercepted and recorded, usually to glean personal or business information. Since it does not affect call quality, it’s hard to tell if you’ve been a victim of eavesdropping. Ensure that you never become one by implementing […]

VoIP security tips for SMBs

October 17th, 2018 VoIP

Now that digital collaboration is an integral part of any business, VoIP has become indispensable. Unfortunately, as it becomes more widespread, so do the threats against it. These attacks may not be as serious as ransomware or phishing, but they’re just as dangerous to SMBs. Here are five ways to protect your VoIP network against […]

The facts about unified communications

September 28th, 2018 VoIP

Many business owners are in the dark about unified communications (UC) and don’t know how it will help their bottom lines. To end your doubts and breathe new life into your business, read this. Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according […]

4 ways to avoid angry phone calls from clients

September 13th, 2018 VoIP

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were. Hire professionals to record your on-hold […]