Client Success Stories
Otis Wood Agency
Becky Tan, MBA
Becky Tan, MBA
Becky Tan, MBA
Heartland Institute of Financial Education
Guest Services Manager
Holiday Inn Express
Ongoing service and support
Being a small company, staying competitive is always a challenge. We needed an entire overhaul of our outdated computer system to include software, servers and hardware. That’s where PCPlus came in. They provided us with several solutions to addressing our needs that were all within a price structure that we could manage. After deciding on a solution that would work best for my business, they walked us through every step from order and delivery through installation. What impresses most is their ongoing service and support. PCPlus has gone above and beyond what we could have ever imagined from an IT company. I highly recommend them to all small businesses thought-out Atlanta.
Otis Wood Agency
Enthusiastic A+ for their customer service
“The team at PCPlus Networks has worked with our company, City Wide of Metro Atlanta, to provide us with an IT plan to set us up for success. When we first sat down with them, we discussed every aspect of our business’s IT needs and mapped out ways to make us more efficient on a day to day basis and protect us from the possibility of disaster. We have been with PCPlus for years and we couldn’t be happier or more comfortable about our business’s network. We know that the team at PCPlus Networks will always have our backs and keep things straight forward and honest. There are never any surprises with them, and for that, we have developed a wonderful relationship with this company. They understand how we run our business and are always looking out for our IT well-being. They get an enthusiastic A+ for their customer service and amazing care for their job.”
City Wide of Metro Atlanta
Excellent technical expertise and exceptional customer service
PCPlus Networks is an IT company that has proven that they are genuinely committed to providing excellent technical expertise and exceptional customer service. They have been our IT partner for over 3 years. They have taken the time to understand our IT environment: where we are going, what our currents challenges are and where we want our business to go in the future. To find a partner that you truly trust is rare and we have found that in PCPlus Networks.
Responds promptly to any need I may have
When I have an IT issue, the gang at PCPlus Networks hangs in with me until the problem is solved. They stay on the phone with me; explain what is happening, the problem and the resolution. So, not only do they get the problems solved, but I get an education with it. Shan always has time to answer questions and responds promptly to any need I may have.
Steven Wilkens, CHA
Fairfield Inn & Suites Hinesville Fort Stewart
Reliable service for our employees as well as our hotel guests
We have been utilizing IT Services for the Guest wireless internet & Front Desk Internet from PCPlus Networks for the last six months and couldn’t be happier with the results!! Before switching to PCPlus our service seemed to go out constantly, but now we have reliable service for our employees as well as our hotel guests. Shan is always available as our “hands on” IT consultant and checks in regularly to see how things are going. I would highly recommend their services!!!
Comfort Inn & Suites Airport North (243 Room Hotel) – ATLANTA
Excellent service and support
We have been with PCPlus Networks Since 2005 during which time they have provided us with excellent service and support. PCPlus Networks respond very quickly and their technical knowledge and hardware support is excellent, and they have a modern approach to customer service that we trust and value highly. They are reliable, trustworthy and personable people who are not only expert in their field, but very good at creating good working relationships. We look forward to our continued association with Shan and all the team at PCPlus Networks.
Director of Operations
Delighted with the service and support
We have been delighted with the service and support that we have received from PCPlus Networks. Shan and his staff have always been instantly available to us to put out any fires that have arisen. Hosting multiple sites on our server and keeping up with our guests demands keeps our staff plenty busy without having to worry about server maintenance, security and performance. It is a reassuring comfort to have PCPlus Networks on our team. In contrast to other services on the internet, it is a relief to find such personal response as PCPlus Networks.
Fia M. Barrett
The Country Inn & Suites
Simple & Cost Efficient
PCPlus Networks have been providing Guest Internet Tech Support to our hotels. All our issues from our previous tech support provider were resolved immediately in a simple and cost efficient manner. Our guest satisfaction scores for HSIA have increased. PCPlus Networks has created a very friendly and pleasant service experience for our guests to receive 24/7 HSIA tech support. They would meet or exceed any expectations. I would recommend PCPlus Networks to any organization looking for HSIA support.
OM Group Hotels
Best technology solutions at every hotel
PCPlus Networks have been a vendor for all our Information Technology needs at OHM Hotels for the past 12 years. They have provided excellent support throughout those years making sure that we have best technology solutions at every hotel and also making sure we comply and exceed all our Franchises requirements. In 2009 we opened two new hotels (Sheraton, Holiday Inn Express) and they were instrumental in getting the correct infrastructure in place, designing the information technology package and in providing continued on-going support to our staff and our guests. PCPlus Networks currently supports our complete portfolio of 6 hotels, Corporate as well as other business offices and we will continue to use them in each of new ventures.
Our system is protected, compliant and efficient
The Managed IT services and support that I receive from PCPlus Networks are terrific. Their unwavering service has relieved me of the responsibility of system maintenance, while providing peace of mind that our system is protected, compliant and efficient. Their ability to quickly and accurately identify issues is almost astonishing. We are extremely pleased with their perseverance to work through issues and come to effective solutions. PCPlus offers what no other IT support provider has provided me in the past.
Truly reliable and honest
Knowing that we have PCPlus Networks’ as an IT partner, reduces a tremendous amount of stress and worry that I have felt in the past with regard to my businesses computer network. I am confident that they have a vested interest in the success of our businesses. They have proven time and time again that they are actively monitoring my network. I know this because I have received calls from an Engineer informing me that an issue was fixed before I even knew that there was an issue in the first place. These guys are truly reliable and honest, with that said I highly recommend the team at PCPlus to anyone looking for trustworthy IT support.